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Find answers to all your questions on our FAQ page. From shipping and returns to product care and sizing, we cover everything you need to know. If you still have questions, our customer support team is here to help.
Your Questions Answered
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, and policies. We’ve compiled this information to help make your shopping experience as smooth and enjoyable as possible. If you have any other questions, feel free to reach out to our support team. Happy shopping!
1. What sizes do you offer?
We offer a wide range of sizes to ensure every customer finds their perfect fit. Please refer to our size guide for detailed measurements.
2. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website.
3. What is your return policy?
We accept returns on most items within 30 days of purchase. Please visit our Returns & Exchanges page for more details.
4. How do I care for my lingerie?
To ensure longevity, we recommend hand washing your lingerie in cold water and laying it flat to dry.
5. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times vary based on your location.
6. Can I change or cancel my order after it’s been placed?
Orders are processed quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request.
7. What payment methods do you accept?
We accept major credit cards, master card, PayPal, and other secure payment options like Google Pay and Appel Pay... All transactions are processed securely.
8. How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be clearly marked.
9. How do I contact customer service?
You can reach our customer service team via email at contact@nottestella.com or through the contact form on our website. We’re here to help with any questions or concerns.